Design. Draw. Deliver - We Can Make It Happen
At Sole Refrigeration & Air Conditioning, we pride ourselves on being the leading air conditioning specialists in the Macedon Ranges. With over 25 years of experience in selling the world's number one air conditioning brand, Daikin, we have the expertise and knowledge to provide our customers with the perfect air conditioning solution for their home or business.
Our team of professionals is dedicated to providing exceptional customer service, ensuring that every customer receives a personalized experience tailored to their unique needs. We understand that every home or business is different, which is why we take the time to assess, plan, and install the right air conditioning solution for you.
Our Services
We offer a wide range of air conditioning services, including:
- Split System Air Conditioning: Heat or cool a single room or space with our energy-efficient split systems.
- Multi Split System Air Conditioning: Heat or cool multiple rooms with a single outdoor unit.
- Ducted System Air Conditioning: Heat or cool your entire home with our ducted reverse cycle units.
Our Commitment to You
At Sole Refrigeration & Air Conditioning, we are committed to providing our customers with complete peace of mind. We achieve this by:
- Listening to your needs and offering expert advice
- Giving you our best price every time
- Acting with integrity
- Installing your equipment to all applicable rules and regulations
- Cleaning up after ourselves
- Providing complete backup service, including a 5-year parts and labor warranty on all Daikin residential installations
Our Experience and Expertise
We have been selling Daikin products since 1998 and have been a super dealer for Daikin air conditioning since 2006. With over 11,000 air conditioners installed by us within the Macedon Ranges, Mount Alexander, and Hepburn Shires, we have the experience and expertise to provide a solution for all your air conditioning needs.
Installation and Quality
The majority of reviewers were extremely satisfied with the installation process and quality of the air conditioning units provided by Sole Refrigeration & Air Conditioning. They praised the professionalism, punctuality, and responsiveness of the team, particularly Jason, who provided competitive quotes and ensured timely installations.
Positive Experiences
Many reviewers praised the team's ability to arrange installations quickly, turn up on time, and leave the site clean and tidy. The quality of the units and installations was also commended, with some reviewers stating they would highly recommend the company based on their experience.
Issues with Customer Service
However, some reviewers expressed frustration with the company's customer service, citing instances of poor responsiveness, unhelpful staff, and a lack of courtesy. One reviewer was told the company didn't install a certain type of unit, while another was refused service because they didn't install the original system.
Complaints and Criticisms
Some reviewers had negative experiences with the company, including being told they were too busy to provide service, being ignored after requesting a quote, and having to wait excessively long periods for a response. One reviewer even reported being told to look elsewhere for assistance with a non-Daikin product.
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