Adding Value with a Touch of Glass
At AJRFloors, we pride ourselves on being a family-owned business that offers a wide range of flooring solutions to cater to different needs and preferences. With years of experience in the industry, we have established ourselves as a trusted name in the market, providing high-quality products and exceptional customer service.
Our Mission
Our mission is to provide our customers with a hassle-free flooring experience, from selection to installation. We strive to make the entire process as easy and convenient as possible, ensuring that our customers can focus on what matters most - enjoying their new floors.
Our Products
We offer an extensive range of flooring products, including carpets, laminates, vinyl planks, and more. Our carpet range includes residential, commercial, and hybrid options, catering to different requirements and budgets. Our laminate range features products from leading manufacturers, offering durable and stylish options for homeowners and businesses alike. Our vinyl plank range includes looselay, rigid, and hybrid options, providing versatility and convenience.
Our Services
At AJRFloors, we understand that every customer has unique needs and preferences. That's why we offer a range of services to ensure that our customers receive personalized attention and support. Our experienced staff will guide you through our vast range of products, helping you make an informed decision. We also offer professional installation services, ensuring that your new floors are installed efficiently and effectively.
Our Commitment
We are committed to providing our customers with the best possible experience. We believe in building long-term relationships, and we strive to achieve this by offering competitive pricing, exceptional customer service, and unparalleled product quality. Our team is dedicated to making your flooring experience as seamless and enjoyable as possible.
Why Choose Us?
At AJRFloors, we pride ourselves on our family-owned business values, which set us apart from larger corporations. We offer personalized attention, competitive pricing, and exceptional customer service. Our team is dedicated to making your flooring experience as hassle-free as possible, ensuring that you can focus on enjoying your new floors.
Poor Customer Service
Dan Ho, a dissatisfied customer, gave AJR Flooring a 1-star review. He purchased a floor laminate at a higher price than the cost due to a mark-up and additional costs. He was not informed that the item was a "buy-in" and therefore could not be returned. When he tried to return the item, the owner declined, citing that their shop policy did not require them to restock returned items. Dan Ho expressed his disappointment with the poor customer service, stating that the company only cares about making a profit and not about customer satisfaction.
Excellent Customer Service
Many reviewers praised AJR Flooring for their excellent customer service. Various customers mentioned that the staff, particularly Andrew, Renee, and Jeremy, were knowledgeable, helpful, and patient in assisting them with their flooring needs. They appreciated the advice provided, the quality of the products, and the seamless installation process.
Product Quality
Some reviewers commented on the quality of the products, with most being satisfied with the results. They praised the selection, prices, and the ease of installation.
Return Policy
It appears that AJR Flooring has a strict return policy, which may not be clearly communicated to customers. Dan Ho's experience highlights the importance of understanding the return policy before making a purchase.
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