Decorate from the floor up
At Cross Carpets Gold Coast, we are proud to be a fourth-generation family-owned business that has been serving the Gold Coast and surrounding suburbs for over 50 years. As a leading flooring specialist, we take pride in providing high-quality carpet and flooring solutions to both residential and commercial clients, nationally and internationally.
Our Story
Our journey began in 1966, and since then, we have built a reputation for excellence in providing top-notch flooring solutions. We understand that every client has unique needs, which is why we offer a personalized approach to help you find the perfect flooring solution for your project. Our partnership with prestigious brands allows us to offer a wide range of flooring options, including wool carpet, sisal carpet, custom-designed carpets, and rugs.
Our Services
We offer a comprehensive range of flooring solutions, including residential and commercial carpets, custom-designed carpets and rugs, wool carpets, sisal carpets, and more. Our team of experts will guide you through the entire process, from selection to installation, ensuring that you get the best flooring solution for your needs.
Why Choose Us?
We provide the complete package, including the entire installation costs from start to finish. Our services include:
- Take up and removal of existing flooring
- New carpet choice
- New underlay
- Installation by our experienced and professional installers
We specialize in natural flooring solutions, including wool and sisal carpets, and offer custom-designed carpets and rugs to meet your unique needs.
Community Involvement
At Cross Carpets, we're committed to giving back to the community. For every lineal meter of Airstep underlay sold, we donate $1 to the Perry Cross Spinal Research Foundation.
Our Team
Our team of experts is dedicated to providing exceptional customer service and ensuring that you find the perfect flooring solution for your project. With years of experience in the flooring industry, our team is equipped to handle any flooring requirement.
Overview of Customer Reviews
Positive Experiences
The majority of customers have had a positive experience with Cross Carpets, praising their professional and courteous team, efficient service, and high-quality products. Many customers have commended the team's helpfulness, particularly Kristy, Courtney, Paul, and Izsak, who went above and beyond to ensure they received the right carpet for their needs.
Installation and Service
The installation process was widely praised, with customers commenting on the cleanliness of the site, efficient installation, and attention to detail. The sales team was also commended for their excellent customer service, providing clear communication, and guiding customers through the selection process.
Product Range and Quality
Cross Carpets' extensive range of quality carpets was a highlight for many customers, with many opting for wool carpets. The company's ability to provide expert advice on product suitability and layout was also appreciated.
Negative Experiences
A few customers experienced issues with communication and scheduling, with one customer experiencing a delay in installation and another not receiving a quote despite following up.
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