Business Details
47 Years
experience
Emergency
services
24/7 Emergency Plumbing & Electrical Services Perth
Established in 1979, Prompt Plumbing has built an unparalleled reputation as Perth's most trusted plumbing and electrical service provider. Our foundation rests on decades of hands-on experience, with founder Gerry Bakx beginning his career in 1965 and cultivating a problem-solving ethos that defines our approach. We specialise in delivering comprehensive residential and commercial solutions, from emergency plumbing to complex gas installations, backed by a team of licensed professionals holding certifications including Gasfitter 014790 and Electrical Contractor 12861.Our commitment to transparency manifests through capped-price guarantees and honest assessments, while our 24/7 availability ensures immediate response to critical situations. With a proven track record in both domestic repairs and large-scale commercial projects, we combine technical expertise with meticulous workmanship, evidenced by our lifetime warranty on installations. Customer satisfaction remains our cornerstone, reflected in our consistent service improvements driven by client feedback over four decades in operation.
Services
Emergency Plumbing
Blocked Drain Clearing
Gas Installations
Hot Water Repairs
Commercial Plumbing
Electrical Services
Sewer Cleaning
Leak Detection
Details
- Year established: 1979
Highlights and features
- We offer 24/7 emergency plumbing and electrical services across Perth.
- Our team holds multiple industry certifications including gasfitting and electrical contracting licenses.
- We provide transparent capped-price quotes with no hidden fees.
- We have served Perth residents and businesses for over 45 years.
- We offer seniors discounts and lifetime warranties on workmanship.
Associations and certifications
- Licensed Gasfitter: 014790
- Licensed Plumbing Contractor: 008497
- Electrical Contractor: 12861
What people say
Prompt service
Professional & friendly
Best prices
No charge assessment
Lifelong customer
Services
Emergency Plumbing
Our 24/7 emergency plumbing service addresses critical issues including burst pipes, severe leaks, and complete system failures. With rapid response times averaging under 60 minutes, our licensed technicians utilise advanced diagnostic tools to resolve problems efficiently. Customers benefit from immediate assistance without after-hours surcharges, ensuring safety and minimising property damage through swift interventions.
Blocked Drain Clearing
Specialised drain clearing solutions tackle blockages in residential and commercial sewer lines using high-pressure water jetting, CCTV inspections, and root-cutting equipment. Our approach identifies underlying causes to prevent recurring issues, with same-day service available. Technicians provide maintenance recommendations to prolong system functionality while adhering to environmental regulations during waste disposal.
Gas Installations
Comprehensive gas plumbing services cover appliance connections, pipeline installations, and leak detection using precision gas detection equipment. We handle both domestic and commercial gas systems, including BBQ lines and heating installations. All work complies with Australian safety standards, with mandatory compliance certificates provided for new installations and repairs.
Hot Water Repairs
Expert repair and maintenance for all hot water system types including electric, gas, solar, and instantaneous units. Our technicians diagnose efficiency issues, replace faulty components, and perform annual servicing to extend system lifespan. We offer lifetime warranties on repairs and provide transparent pricing for replacement options when necessary.
Commercial Plumbing
Tailored commercial plumbing solutions for cafes, restaurants, and office complexes include grease trap maintenance, bathroom renovations, and large-scale hot water systems. Our team coordinates with building managers for minimal operational disruption, offering scheduled maintenance programs to ensure compliance with health and safety regulations while optimising system performance.
People
Gerry Bakx
Founder
With over 50 years in the plumbing industry since 1965, Gerry established Prompt Plumbing in 1979. His leadership focuses on problem-solving excellence and maintaining high service standards through rigorous technician training and direct operational involvement.
Mike
Senior Plumber
Experienced tradesman specialising in complex commercial installations, Mike brings 25+ years of expertise in large-scale plumbing systems. He oversees quality control for multi-unit developments and mentors junior technicians in best practices.
Dave
Gas Specialist
Certified gas plumber with 18 years' experience handling residential and commercial gas installations. Dave's expertise includes leak detection, pipeline maintenance, and compliance certification for new gas infrastructure projects.
Adam
Customer Service Manager
Managing client relations for 12 years, Adam ensures seamless service coordination. He handles service feedback, schedules emergency calls, and maintains the company's commitment to prompt, transparent communication.
Questions
Do you provide 24/7 emergency plumbing services?
Yes, our licensed technicians are available 24 hours a day, 7 days a week for urgent plumbing and electrical emergencies across Perth.
What areas do you service?
We cover all Perth metropolitan areas and surrounding regions, including both residential and commercial zones within the greater Perth area.
Are your plumbers licensed and insured?
All our technicians hold current industry licenses including Gasfitter 014790 and Electrical Contractor 12861, with full insurance coverage for all services.
Do you offer price guarantees?
We provide transparent capped-price quotes - the final bill will never exceed the agreed maximum, even if the job takes less time than estimated.
How quickly can you respond to emergencies?
Our average emergency response time is under 60 minutes, with technicians dispatched immediately upon receiving your call.
What payment methods do you accept?
We accept cash, EFTPOS, credit cards, and direct transfers. Payment terms can be arranged for commercial clients with prior approval.
