Business Details
17 Years
experience
Your Trusted HVAC Partner in Darwin
Established in 2009, UB Cool has become Darwin's trusted air conditioning specialist, delivering premium home and office cooling solutions. Our team of 15+ qualified technicians provides expert installation, servicing, and repairs for leading brands like Mitsubishi, Panasonic, and Fujitsu, backed by a 5-year service and repair warranty. As Telstra Small Business Award winners (2014), we combine industry-leading technology with personalized service, maintaining a dedicated fleet to support over 6,000 air conditioning units across the Northern Territory. Our commitment to quality workmanship and customer satisfaction has made us the region's preferred choice for residential and commercial climate control solutions. 
Services
Air Conditioning Installation
Warranty Repairs
Commercial Solutions
System Servicing
Emergency Maintenance
Details
- Year established: 2009
Highlights and features
- We offer 5-year service and repair warranties on all installations
- Our team includes 15+ qualified technicians with local expertise
- We partner directly with leading manufacturers like Panasonic
- We service 6,000+ air conditioning units across the Northern Territory
- We received the Telstra Small Business Award in 2014
Services
Air Conditioning Installation
We provide professional installation of residential and commercial air conditioning systems from leading brands. Our certified technicians ensure optimal placement and configuration for maximum efficiency. Backed by manufacturer warranties and our 5-year service guarantee, our installations deliver long-term comfort solutions for homes and businesses across Darwin.
Warranty Repairs
Our authorized service center handles warranty claims for major air conditioning brands. We streamline the repair process with direct manufacturer partnerships, ensuring genuine parts and compliance with warranty terms. No existing customer relationship required - we service units with or without warranty across the Northern Territory.
Commercial Solutions
We design and implement climate control systems for commercial properties of all sizes. From small offices to large developments, our solutions combine energy efficiency with reliable performance. Our team has completed over 600 commercial projects, including Australia's largest residential air conditioning installation in Darwin.
System Servicing
Regular maintenance programs keep your air conditioning operating at peak efficiency. Our technicians perform comprehensive checks, cleaning, and adjustments to extend system lifespan. We offer scheduled reminders and priority service for maintenance contract holders across Darwin and surrounding areas.
Emergency Maintenance
While not operating 24/7, we prioritize urgent cooling issues during business hours. Our rapid response team addresses critical system failures with same-day service where possible. Emergency repairs covered under warranty receive expedited processing through our dedicated service fleet.
People
Steve Johnstone
Director
Co-founder and director with 15+ years in the air conditioning industry. Led UB Cool's growth to become Darwin's largest service provider while maintaining quality standards that earned the Telstra Small Business Award in 2014.
Eyve Johnstone
Director
Co-founder and director overseeing operations and customer service. Instrumental in establishing key manufacturer partnerships with brands like Panasonic, ensuring access to cutting-edge technology and exclusive warranty programs for NT customers.
Questions
What air conditioning brands do you service?
We work with major brands including Mitsubishi, Panasonic, and Fujitsu. As authorized service agents, we provide warranty repairs and maintenance using genuine replacement parts.
Do you service both residential and commercial properties?
Yes, we handle installations and maintenance for homes, offices, and commercial buildings across Darwin and the Northern Territory, with experience in projects of all sizes.
What warranty do you offer on repairs?
All our repairs come with a 5-year service and repair warranty, covering both parts and labor for complete peace of mind with our workmanship.
How quickly can you respond to service requests?
We prioritize prompt service with a dedicated fleet supporting Darwin and surrounding areas. Emergency repairs receive same-day attention when possible during business hours.
Can you service non-warranty air conditioners?
Yes, we service all air conditioning units regardless of warranty status. Our technicians can repair older systems or recommend replacement options tailored to your needs.
How do I schedule an appointment?
Contact us via phone at 08 8967 1643 or through our website booking system. We offer flexible scheduling with technicians available Monday-Friday 8am-4:30pm.
