ELAIR - Your Partner for Comfort
Wilkins Windows has been a trusted provider of exceptional quality custom-made timber and uPVC windows and doors in New South Wales for over 20 years. Founded by a family with a passion for design and innovation, our business is dedicated to exceeding expectations and transforming living spaces through the power of bespoke glazing solutions.
Our Expertise
Our skilled craftsmen possess years of experience in designing, manufacturing, and installing windows and doors that are tailored to each client's unique needs and preferences. We pride ourselves on our meticulous attention to detail, ensuring that every product meets the highest standards of quality and craftsmanship.
Custom-Made Windows and Doors
At Wilkins Windows, we understand that every home is different. That's why we offer a comprehensive range of customization options to create windows and doors that perfectly complement your vision. Whether you desire a traditional timber window or a contemporary uPVC sliding door, our team will work closely with you to bring your ideas to life.
Exceptional Quality and Durability
Our products are renowned for their exceptional quality and durability. We use only high-quality materials and components, ensuring that our windows and doors are built to withstand the elements and enhance the beauty and functionality of your home. With multipoint locking systems and fire-resistant materials, you can rest assured that our products will provide enduring protection and aesthetic appeal.
Energy Efficiency and Sustainability
We believe in delivering sustainable and energy-efficient solutions. Our uPVC windows and doors feature multipoint locking mechanisms for enhanced security and energy efficiency. Additionally, our products are designed to reduce noise pollution and improve the overall comfort of your home.
Commitment to Customer Satisfaction
Customer satisfaction is our top priority. Our experienced team of experts is committed to providing personalized attention and guidance throughout the process, from initial consultation to installation and beyond. Our commitment to exceptional customer service and our vast selection of products make Wilkins Windows the ideal choice for all your window and door needs.
Installation Issues and Poor Customer Service
The reviews highlight several issues with the installation process and customer service provided by Wilkons Windows. One customer, Dylan Nazer-Lamb, experienced a range of problems, including delays, damage to frames during transport, and missing parts. Wilkons Windows were unhelpful and unapologetic, passing the blame to third-party transport companies and failing to take responsibility for their mistakes.
Lack of Professionalism and Attention to Detail
Dylan's review also highlights a lack of professionalism and attention to detail from Wilkons Windows. They failed to fit fly screens as promised, and installed restrictors on all windows instead of just one, causing unnecessary problems. The company's response to these issues was dismissive and unhelpful, with no apology or acknowledgement of their mistakes.
Positive Experiences with Installation Teams
On the other hand, two customers, Angela Newberry and Lisa Martin, had positive experiences with the installation teams from Wilkons Windows. They praised the politeness, professionalism, and attention to detail of the installers, highlighting the excellent work done by Josh, Toby, Ron, Daniel, and Peter.
Product Quality
Despite the problems with the installation process, Dylan Nazer-Lamb noted that the product itself was good, apart from the issues mentioned.
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