Building relationships, one home at a time.
Sekisui House is a leading residential property developer and builder, with over 50 years of experience in Japan and a rapidly growing presence in Australia. We pride ourselves on crafting sustainable and authentic living environments that foster connection and inspire wellbeing.
Our Philosophy
At Sekisui House, we believe that thoughtful housing design can improve quality of life and wellbeing. We go beyond just the bricks and mortar, focusing on the people who call our homes their sanctuary. We listen to our customers, understanding their diverse needs and aspirations. This deep understanding guides our innovations, ensuring we deliver homes that are both functional and inspiring.
Our History
Founded in Japan in 1960, Sekisui House has built over 2.6 million homes across the globe. Our rich history is a testament to our unwavering commitment to delivering exceptional quality, craftsmanship, and customer satisfaction.
Our Services
Sekisui House offers a comprehensive range of services including:
- Property Development: Masterplanned communities featuring residential land, homes, and apartments.
- Home Building: Construction of individual custom homes and contemporary architectural designs.
- Community Development: Cultivating vibrant and sustainable communities with amenities, public spaces, and shared facilities.
Our Commitment
Our core philosophy, "Love of Humanity, " drives everything we do. We believe in:
- Sustainability: Building for the future, incorporating environmentally friendly design and materials.
- Quality: Setting high standards for craftsmanship and materials to ensure lasting value.
- Innovation: Continuous research and development to deliver cutting-edge designs and technologies.
- Customer Focus: Providing exceptional customer service and personalized experiences throughout the process.
Our Vision
Sekisui House is dedicated to building a future where people can live in safe, secure, and comfortable homes across the communities we serve. We are committed to leveraging our global knowledge and expertise to create lasting value for our customers, communities, and the environment.
Customer Experience Issues
The majority of reviewers experienced disappointing interactions with the company's staff, citing a lack of welcoming atmosphere, discourteous behavior, and inadequate communication. Several reviewers felt belittled or dismissed, with one reviewer stating they were made to feel like they needed to come with a large amount of money to be taken seriously. Another reviewer had to follow up multiple times to get updates on their project, only to be met with poor communication and incorrect information.
Disappointment with Sales Approach
Some reviewers expressed frustration with the sales approach, feeling that the staff were more interested in making a sale than in providing genuine assistance. One reviewer felt pressured to make a decision without being provided with sufficient information, while another was disappointed that the company didn't cater to the Australian market despite having high-quality products.
Positive Feedback
On the other hand, some reviewers praised the company's build quality, design, and facilities. They reported efficient rectification of defects and appreciated the stunning build quality and great people to deal with.
Project-Specific Issues
A few reviewers experienced issues with specific projects, including delays, incorrect installations, and lack of transparency. One reviewer was charged for a progress payment without being provided with updates, while another was not allowed to view the house or receive photos for reassurance.
Be the first to review Sekisui House Australia.
Write a Review
