Securing Your World, One Gate at a Time
Who we are
Kelryan is a trusted provider of high-quality products and services focused on parking systems, automatic gates, high security, automation, and traffic safety. With over 18 years of experience serving clients across Sydney, Wollongong, Newcastle, Canberra, and surrounding regions, we have become synonymous with excellence in security and technological innovation.
Our Expertise
Our team of experts possesses extensive knowledge and expertise in:
- Parking Systems: Implementing robust and efficient parking systems including boom gates, credit card payment solutions, number plate recognition systems, and access control.
- Automatic Gates: Supplying and installing automatic sliding and swing gates, along with access control systems.
- High Security: Installing and maintaining high-security bollards, road blockers, and security gates to safeguard your property.
- Automation: Integrating building automation systems, intercoms, and security solutions for seamless and efficient access and control.
- Traffic Safety: Providing solutions for traffic management through speed humps, wheel stops, traffic mirrors, and pedestrian barriers.
Our Values
Our core values guide our interactions with clients and partners:
- Quality: We prioritize the delivery of reliable and durable products and services.
- Innovation: We embrace new technologies and solutions to enhance the efficiency and effectiveness of our services.
- Customer Focus: We are dedicated to building strong relationships with our clients and understanding their unique needs.
- Integrity: We operate with transparency and honesty in all our dealings.
- Sustainability: We are committed to responsible practices that promote environmental awareness.
Our Commitment
Kelryan is committed to exceeding your expectations by providing:
- Expert advice: Our experienced team can guide you through the selection and installation process of our products.
- Competitive pricing: We offer cost-effective solutions tailored to your specific requirements.
- Exceptional service: We prioritize responsiveness and open communication throughout the process.
- Quality assurance: We stand behind our products with comprehensive warranties and ongoing support.
Poor Customer Service Experiences
Lack of Attention to Customer Needs
The overall sentiment of the reviews is heavily skewed towards dissatisfaction with the customer service experience. It appears that customers have faced difficulties in getting their issues resolved, citing poor customer service, multiple handoffs, and a lack of listening to their specific needs.
Failures in Listening and Understanding
Customers have expressed frustration when their concerns are not being heard or understood, leading to a breakdown in trust and a negative overall experience.
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