Building homes, creating communities
Henley Properties Group, a trusted name in the Australian home building industry, was founded in 1989 by three friends - Peter Hayes, Rob Bowen, and John Harvey. The trio had a vision to make home ownership more affordable for Australian families, and over the years, Henley has helped over 50,000 families realise their dream of owning a home. In 2021 alone, Henley handed over 1,900 homes across Australia.
At Henley, we pride ourselves on our sustainable business model and focus on designing practical and functional floorplans while offering a wide range of customisable options to suit our customers' unique needs and preferences. Our success has been possible due to the hard work and dedication of our teams of trades.
Our Services
Henley is a one-stop-shop for all your home building needs. Our services include:
- Home Designs: We offer a wide range of home designs, including single and double-storey homes, tailored to suit different lifestyles and budgets. Our home designs are functional, practical, and customisable, allowing you to personalise your home affordably.
- House and Land Packages: At Henley, we offer fixed-price packages in Melbourne and Geelong, making it easier for you to plan and budget for your new home. Our packages include a range of lot width and depth options, allowing you to find the perfect fit for your needs.
- Display Homes: Our display homes give you the opportunity to walk through and experience our homes before you build. Our display homes are located in various locations across Melbourne and Geelong.
- Finance: Henley offers mortgage advice to help you secure the best possible finance for your new home. Our finance experts can guide you through the process of obtaining a home loan, ensuring you make an informed decision.
- Sustainability: At Henley, we are committed to building sustainable homes that reduce energy consumption and are kinder to the environment. We offer solar all-electric homes and other sustainable building options to help you reduce your carbon footprint.
Building with Henley
At Henley, we are committed to building with confidence and transparency. Our build process is simple and stress-free, with a dedicated team of professionals to guide you through every step of the building process. Our design showroom allows you to see and touch the finishes and fixtures, ensuring you make the right choice for your new home. Our team of trades is committed to delivering high-quality workmanship, paid on time, every time, guaranteed.
Henley is committed to providing exceptional customer service, and our customer commitment ensures you are happy with your new home. We are proud of our awards, including the HIA Australian Home of the Year and the HIA Victorian Display Home of the Year. At Henley, we are committed to giving back to the community through our philanthropic programs, supporting various charities, including the Very Special Kids Charity Home and the Good Friday Appeal.
In conclusion, Henley Properties Group is a trusted name in the Australian home building industry, committed to providing affordable, functional, and customisable homes for Australian families. Our sustainable business model, commitment to sustainability, and exceptional customer service set us apart from our competitors. Contact us today to find your perfect home.
Poor Builder Experience
The majority of reviewers have had a terrible experience with Henley Homes, with many rating them 1 star out of 5. The common theme among the reviews is the poor workmanship, terrible customer service, and failure to honour warranties.
Substandard Workmanship
Many reviewers have complained about the substandard workmanship of Henley Homes, citing issues such as:
- Cheap and terrible tradesmen
- Poorly installed air conditioning units that cause condensation and rust
- Doors that don't shut properly
- Paintwork that requires constant touch-ups
- Failure to install insulation in some areas of the home
Warranty Issues
Several reviewers have expressed frustration with Henley Homes' failure to honour their warranties. They claim that the company blames the homeowner for any issues that arise, and does nothing to rectify the problem.
Customer Service
The customer service of Henley Homes has been roundly criticized, with reviewers describing it as "appalling", "abysmal", and "unprofessional". They claim that the company is unresponsive to their concerns, and that it takes months to get a response to their issues.
Builder Reputation
Some reviewers have expressed regret over choosing Henley Homes as their builder, and warn others to avoid the company. They claim that the company has a reputation for cutting corners and using cheap materials, which can lead to costly problems down the line.
One Slightly Positive Review
One reviewer gave Henley Homes 2 stars out of 5, stating that while the construction process was problematic, they were glad to have their house completed. However, they would not build with Henley again and would not recommend them to others.
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