Building a Legacy. One Dream Home at a Time.
At Arise Building Services, we are passionate about crafting exceptional quality, distinctive homes in the Southern Highlands of New South Wales. With over 20 years of experience in both domestic and commercial construction, our family-owned company is dedicated to exceeding expectations and fostering lasting relationships with our clients.
Our Mission
Our mission is to create remarkable homes that reflect the unique needs and aspirations of each client. We prioritize open communication, transparency, and a collaborative approach to ensure a seamless and enjoyable building journey.
Our Team
Led by owner Nathan Phillips, a seasoned builder with over 30 years of industry expertise, our team of skilled professionals possesses an unparalleled depth of knowledge and craftsmanship. We take pride in our attention to detail, meticulous planning, and unwavering commitment to quality.
New Custom Built Homes
We specialize in architecturally designed lifestyle homes that seamlessly blend functionality and aesthetic appeal.
Home Renovations & Additions
From elegant kitchen transformations to spacious extensions, we can enhance the functionality and value of your existing home.
Commercial Construction
Our expertise extends to new builds, refurbishment, and workplace fit-outs, ensuring the highest standards for businesses.
Our Projects
Browse through our portfolio of completed projects to witness the extraordinary transformations we have brought to life for our clients.
Our Approach
We believe in open communication, clear expectations, and meticulous attention to detail. Our team works closely with clients from the initial consultation through every stage of the building process, ensuring transparency and peace of mind.
Our Commitment
At Arise Building Services, we are committed to building relationships that last. Our goal is to forge lasting connections with our clients and become trusted partners in their journey to creating their dream homes.
Installation Issues and Poor Quality Work
Citadel has been accused of providing subpar installation services, with one customer reporting that their flooring was incorrectly installed and is now failing after just three years, despite a 10-year manufacturer warranty. Another customer reported that their carpets were poorly installed and not stretched properly during installation.
Customer Service Complaints
Customers have also expressed frustration with Citadel's customer service, with some reporting that staff were rude and unhelpful. One customer was refused assistance with an issue and was told that the account would be closed, while another was hung up on by phone staff who refused to provide information about the company's address.
Positive Experience
On a more positive note, one customer reported having a good experience with Citadel, stating that they are a good place to go to request flooring services.
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