Delivering results, building long-term relationships
About Us
Access Insulation is a family-owned and operated business established in 1999. We proudly serve Queensland and parts of Northern New South Wales, providing premium insulation services to homeowners, builders, and commercial customers. Quality, honesty, and reliability are at the core of our values.
Our Team
Led by brothers David and Wayne Comerford, our team of experienced professionals are highly skilled in installation, consultation, and customer service. We combine technical expertise with a genuine passion for creating comfortable and energy-efficient homes and workplaces.
Our Services
We offer a comprehensive range of insulation solutions, including:
- Thermal Insulation
- Roof and ceiling insulation
- Wall insulation
- Floor insulation
- Acoustic Insulation
- Soundproofing solutions for walls, ceilings, and floors
- Fire Insulation
- Protection for homes and buildings from fire and radiant heat
Why Choose Access Insulation?
- Quality Products: We use only premium-grade Australian-made insulation materials.
- Expert Installation: Our experienced team ensures meticulous installation for lasting effectiveness.
- Honest Communication: We provide clear and upfront information about materials and costs.
- Professionalism Guaranteed: We work meticulously to minimize disruption and ensure a clean work environment.
Our Commitment
Our values of real listening, respectful communication, teamwork, customer focus, and innovative solutions guide everything we do. We are committed to exceeding your expectations and delivering exceptional value to every project.
Service Areas
We proudly serve the following areas:
- Brisbane and surrounds
- Gladstone and surrounds
- Sunshine Coast and surrounds
- Newcastle and surrounds
- Hervey Bay and surrounds
Customer Service Issues
The first review, written by Jade Hancock, rates Access Insulation with only 1 star. She expresses extreme disappointment with the worst customer service she has ever experienced. She claims that after reaching out to them about a crack in her skylight perspex sheet, she provided photos and other requested information, only to receive no response or reply from the company, particularly Aaron Muller. Jade believes that companies like Access Insulation do not care about their customers once they have received payment and warns others to avoid using their services, stating that she will not recommend them and will advise against using them in the future.
Exceptional Customer Experience
In contrast, Nicholas Boulton gives Access Insulation a 5-star rating. He praises Brendon and his crew for their fantastic work, excellent communication, and flexibility throughout the job. According to Nicholas, the team delivered the job to a high standard and were a pleasure to deal with, highlighting their positive responsiveness, punctuality, and quality of work.
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