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At Express Plumbing Solutions, we pride ourselves on being a trusted and reliable plumbing service provider in Melbourne. With over 35 years of experience, we have established a reputation for delivering prompt, high-quality, and affordable plumbing solutions to families, businesses, and local communities across the metropolitan area.
Our team of licensed and insured plumbers is committed to providing exceptional service, ensuring that your plumbing issues are resolved efficiently and effectively. We understand the importance of a fast and reliable plumbing job, which is why we offer same-day service and 24/7 emergency plumbing solutions to cater to your needs.
Our Services
We offer a comprehensive range of plumbing services, including hot water repairs, blocked drains, leak detection, gas fitting, and gas repairs. Our expert plumbers are trained to diagnose and repair any plumbing issue, from minor leaks to major repairs. Whether you need assistance with a burst pipe, a faulty hot water system, or a blocked drain, we are here to help.
Our services are designed to cater to both residential and commercial clients, with a focus on providing prompt, high-quality workmanship and excellent customer service. We take pride in our ability to respond quickly to emergency situations, ensuring that your plumbing issues are resolved promptly and efficiently.
Why Choose Us
At Express Plumbing Solutions, we believe in building long-term relationships with our clients. We achieve this by providing exceptional service, fair pricing, and a satisfaction guarantee on all work undertaken. Our commitment to quality and professional service is supported by our:
- Plumbing Industry Commission licensing and registration for all EPS tradesmen
- Satisfaction Guarantee on all work undertaken
- 100+ ratings on Trustpilot and Google Review
- Domestic and commercial experience, with over 1,000 completed projects
Our Values
At Express Plumbing Solutions, we value our customers, our team, and the environment. We strive to contribute to a sustainable future by adopting eco-friendly practices wherever possible. Our goal is to provide exceptional service, build long-term relationships, and make a positive impact on our community.
Cost and Pricing Issues
Both reviewers expressed dissatisfaction with the high cost of the plumbing services provided by Express Plumbing Solutions. The call-out fee of $240 and hourly rate of $480 were considered excessive, especially for short periods of work.
Lack of Transparency
The reviewers felt that they were not provided with clear information about the costs upfront, which would have influenced their decision to use the service. They were surprised by the high total costs, which included additional charges for "pressure testing" and other work that was not requested.
Unprofessional Service
One reviewer reported that the owner was rude when questioned about the invoice, which added to the negative experience.
Quality of Service
While the plumbers were able to fix the leaks, the first plumber did not have the correct part, requiring a second visit, and the second plumber only worked for 15 minutes. The testing method used to check if the leak was repaired was also questioned.
