Experience the art of bespoke living
Who We Are
The Rug Studio is a passionate team of rug enthusiasts dedicated to offering a curated selection of high-quality, unique rugs to elevate your home's ambiance. We believe rugs are more than just floor coverings - they are statement pieces that can define the style and atmosphere of a space.
Our Expertise
With extensive knowledge and experience in rug sourcing, restoration, and design, our team can guide you:
- Finding the perfect rug: We will help you discover the ideal rug for your space, taking into consideration your unique style, budget, and functional needs.
- Restoration and repair: We offer expert restoration services to breathe new life into treasured vintage rugs.
- Custom rug sourcing: For those with a truly unique vision, we can source and create custom rugs to your specifications.
Our Values
At The Rug Studio, we are guided by the following values:
- Quality: We only represent rugs crafted from the finest materials and showcasing superior craftsmanship.
- Uniqueness: We celebrate the individuality of each rug, offering a diverse selection that reflects diverse tastes and styles.
- Sustainability: We actively seek sustainable practices in our rug sourcing and restoration processes.
- Customer focus: We prioritize exceptional customer service, offering personalized attention and guidance throughout the process.
Our Mission
Our mission is to empower you to discover the power of rugs to transform your home. We aim to:
- Provide a curated and inspiring selection of rugs from around the world.
- Offer expert guidance and personalized recommendations.
- Deliver exceptional customer service and maintain open communication.
- Become a trusted resource and partner in all your rug-related needs.
Overall Experience
The majority of customers had an exceptional experience, praising the friendly and helpful staff, including Steve and Greg, who provided great service and advice.
Product Range
Customers were impressed with the incredible collection of rugs, antiques, and beautiful knick-knacks available. The range of natural hemp rugs, in particular, was highlighted as a standout feature.
Fast Delivery and Competitive Pricing
Many reviewers appreciated the reasonable prices and prompt delivery of their purchases, with one customer mentioning that they received their rug within a week.
Excellent Customer Service
The staff were commended for their friendly, helpful, and experienced approach, with several reviewers mentioning that they were happy to try out different sizes and options in their homes until they were satisfied.
Issues with Communication and Delivery
However, one customer had a negative experience, citing poor communication and a lack of follow-up regarding their rug order. They were told it would take 3 months, but it took much longer, and the customer felt offended when they inquired about the status of their order.
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