Expert Fireplace Solutions for Over 40 Years
Flues & Fires has been proudly serving Melbourne and surrounding areas since 1977. With over 40 years of experience in the fireplace industry, we're a family-run business dedicated to providing exceptional fireplace experiences from start to finish.
What We Do
We offer a comprehensive selection of high-quality fireplaces to cater to your unique needs and preferences. Our extensive range includes:
- Gas Log Fires & Electric Heaters: Enjoy the warmth and ambiance of a real fire, without the mess or fuss.
- Wood Heaters: Choose from traditional or contemporary wood heaters for efficient and cozy heating.
- Outdoor Fireplaces & Stoves: Warm up your outdoor entertaining areas with contemporary and stylish outdoor fireplaces and stoves.
- Ethanol Burners: Experience the mesmerizing dancing flames of ethanol burners, perfect for modern settings.
- Pizza Ovens: Enjoy the delicious taste and smoky aroma of wood-fired pizza in your own home.
Our Passion
Beyond just selling fireplaces, we believe in creating a complete and enriching fireplace experience. Our team is passionate about:
- Expert Advice: Our knowledgeable staff can guide you through choosing the right fireplace for your needs.
- Exceptional Service: From installation to maintenance, we take pride in offering top-notch customer service.
- Quality Products: We partner with leading fireplace brands to offer a diverse range of high-quality products.
Why Choose Flues & Fires?
With decades of experience and a commitment to customer satisfaction, Flues & Fires is your trusted partner for all your fireplace needs. We offer:
- Comprehensive selection of fireplaces and heating accessories
- Personalized recommendations and expert advice
- Professional installation and maintenance
- Exceptional customer service and support
Let Us Help You Create the Perfect Ambiance
Contact us today and discover the warmth and beauty of a Flues & Fires fireplace in your home. We'll be delighted to assist you in finding the perfect fireplace solution for your needs.
Excellent Customer Service
Many customers have praised Flues and Fires for their excellent customer service. The staff is helpful, efficient, and go above and beyond to assist with problems. They have been commended for their ability to quickly find replacement parts, provide free quotes, and offer expert advice.
Wide Range of Products
Customers have also praised Flues and Fires for their huge range of products on display. They have everything needed for fireplaces and heaters, and the staff is knowledgeable about the products they sell.
Positive Experiences
Several customers have reported having positive experiences with Flues and Fires, including excellent after-sales service, custom-made products, and helpful staff.
Negative Experiences
However, some customers have had negative experiences with Flues and Fires. Some have reported poor customer service, including being charged for quotes, being told to pick up parts from the warehouse, and experiencing long wait times.
Concerns with Business Practices
Some customers have expressed concerns with Flues and Fires' business practices, including requiring payment for quotes and not honoring agreements made with customers.
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