We're not just a service, we're the solution.
At PlumbFirst, we are dedicated to providing top-notch plumbing services to our valued customers in Melbourne. With over 4.5-star customer rating and more than 4500 client reviews, we have established ourselves as one of the most trusted and successful plumbing businesses in Australia.
Our Mission
Our mission is to provide exceptional plumbing services that exceed our customers' expectations. We strive to build long-term relationships with our clients by providing reliable, efficient, and cost-effective solutions to their plumbing needs. Our team of expert plumbers is committed to delivering high-quality workmanship, ensuring that our customers receive the best possible service.
Our Services
We offer a comprehensive range of plumbing services, including:
- Blocked Drains: We use the latest technology and equipment to clear blockages and restore your drains to their optimal condition.
- Gas Plumbing: Our experienced gas fitters can install, repair, and maintain your gas appliances and pipes.
- Hot Water Service: We install, repair, and replace hot water systems, ensuring that you have access to hot water when you need it.
- Pipe Relining: Our pipe relining services can save you time and money by avoiding costly excavations and repairs.
- Emergency Plumbing: Our 24/7 emergency plumbing services ensure that you receive prompt assistance in times of need.
- General Plumbing: We provide a wide range of general plumbing services, including toilet repairs, shower plumbing, and leak and pipe repairs.
Our Commitment to Excellence
At PlumbFirst, we are committed to excellence in every aspect of our business. We employ only the most skilled and experienced plumbers, who undergo rigorous training to ensure that they are up-to-date with the latest techniques and technologies. Our team is dedicated to providing exceptional customer service, ensuring that our customers receive a prompt, professional, and friendly experience.
Our Values
At PlumbFirst, we value:
- Quality: We strive to deliver high-quality workmanship and exceptional customer service.
- Integrity: We operate with honesty, transparency, and integrity in all our dealings.
- Safety: We prioritize the safety of our customers, employees, and the environment.
- Reliability: We ensure that our customers receive timely and reliable service.
Why Choose Us?
At PlumbFirst, we offer a unique combination of quality, reliability, and affordability. Our customers benefit from:
- Up-front pricing: We provide transparent and competitive pricing, so you know exactly what you're paying for.
- On-time service: We guarantee on-time service, or we pay you $100!
- Professional and tidy plumbers: Our team is dedicated to providing expert workmanship and leaving your home clean and tidy.
Rip-Off Allegations and Poor Service
Several reviewers have accused Plumbfirst of being a "rip-off" company that overcharges customers for their services. They have reported being quoted exorbitant prices for simple jobs, with one reviewer being charged $3800 for a hot water replacement that could have been done for $300 by a local plumber. Another reviewer was quoted $2000 to clear a blocked stormwater pipe, only to find that the job could have been done without the need for excavation.
Unreliable and Untrustworthy
Reviewers have also reported poor service from Plumbfirst, including failures to show up on time, unreturned calls, and a lack of communication about job status. One reviewer was left waiting for two days for a plumber to arrive, only to be told that the plumber might not arrive at all. Another reviewer was promised a refund of a deposit, but it took multiple calls and a month to receive the refund.
Deceptive Sales Tactics
Several reviewers have reported experiencing deceptive sales tactics from Plumbfirst, including high-pressure salesmanship, exaggerated quotes, and failure to disclose the true nature of the work required. One reviewer's 85-year-old mother was approached by a salesperson who advised her that work needed to be done in her backyard and quoted her $17,000 for the job, only for a second plumber to later advise that the work wasn't necessary.
Administrative Issues
Some reviewers have reported that Plumbfirst is experiencing administrative issues, including being put into external administration. This has left customers concerned about their warranties and ability to claim refunds.
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