Stay cool, stay reliable, with Alphacool!
At Alphacool, we pride ourselves on being the go-to experts for all air conditioning, refrigeration, electrical, plumbing, and gas services in Far North Queensland. With a strong presence in Cairns and Port Douglas, our team of licensed technicians and experienced professionals has been providing top-notch solutions to residential, commercial, and industrial clients since 2011.
Our Story
Our journey began with a vision to provide exceptional services that exceed our clients' expectations. Our founders, Marty Wittebol and Clint Hastie, brought together their vast experience and expertise to create a company that would revolutionize the way people experience comfort and convenience. Today, we are proud to be one of the most trusted and reliable service providers in the region.
Our Services
We offer a comprehensive range of services designed to cater to the diverse needs of our clients. From residential air conditioning installation and maintenance to commercial refrigeration and electrical services, we have got you covered. Our team is fully equipped to handle projects of all sizes, from small residential jobs to large-scale commercial installations.
What Sets Us Apart
At Alphacool, we are committed to delivering exceptional customer service, unmatched expertise, and unparalleled reliability. Our team of licensed technicians and experienced professionals is dedicated to providing personalized solutions tailored to meet the unique needs of each client. We take pride in our ability to provide competitive pricing without compromising on quality, making us the go-to choice for clients seeking reliable and affordable services.
Our Locations
With offices in Cairns and Port Douglas, we are strategically positioned to serve clients across Far North Queensland. Our team is always ready to respond to your needs, whether you're in Cairns, Port Douglas, or anywhere in between.
Get in Touch
Ready to experience the Alphacool difference? Contact us today to learn more about our services, request a free consultation, or schedule an appointment with one of our experts.
General Experience
The reviews share a mix of positive and negative experiences with Alpha Cool. Some customers praised the company's work ethic, professionalism, and punctuality, while others complained about poor communication, delays, and overcharging.
Positive Aspects
- Some customers reported receiving prompt quotes and efficient service from Alpha Cool's staff, such as Steven and Ryan.
- The company's work ethic and professionalism were commended, with some customers praising the cleanliness and efficiency of the work area.
- Alpha Cool's staff, including Amos, Jo, and Jordan, were described as pleasant, polite, and obliging.
Negative Aspects
- Several customers experienced delays and poor communication from Alpha Cool, including failures to return calls or provide updates on progress.
- Some customers felt overcharged for services, with one reviewer reporting a total bill of over $4,000 to repair a leak in an air conditioner.
- One reviewer reported a negative experience with a staff member, Brendon, who was perceived as unprofessional and dishonest.
Specific Issues
- Communication: Several customers reported poor communication from Alpha Cool, including failures to return calls or provide updates on progress.
- Delays: Some customers experienced delays in receiving quotes, parts, or service from Alpha Cool.
- Overcharging: One reviewer reported being overcharged for services, which they perceived as excessive and unjustified.
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