Your one-stop-shop for all your building and gardening needs
Penhalluriack's Building Supplies has been a Caulfield landmark for over four decades. Founded by the enigmatic Frank Penhalluriack, it's a family-run business renowned for its diverse product offerings and unwavering customer service.
A Fusion of Expertise
Our store is a unique blend of a garden centre, hardware store, paint shop, and timber & builders' yard. From meticulously curated gardening supplies to premium hardware and everything in between, our shelves are stocked with quality products to meet all your home improvement needs.
Frank's Philosophy: Personal Connection
Frank, the driving force behind Penhalluriack's, believes in building personal relationships with his customers. He's not just concerned with selling products; he aims to provide tailored advice and guidance based on individual requirements. His vast experience and deep understanding of diverse projects empower customers to make confident decisions.
Passionate About Service
Our team shares Frank's passion for exceptional customer service. We are committed to:
- Providing personalized recommendations.
- Offering expert advice on product selection and application.
- Ensuring competitive pricing and regular promotions.
- Delivering prompt and efficient service with a smile.
Explore Our Offerings
- Hardware & Tools: An extensive range of quality tools, hardware, and power equipment for all DIY and professional projects.
- Paint & Decorative: Premium paints, brushes, rollers, adhesives, and everything you need for a flawless finish.
- Building & Timber: Extensive selection of timber, MDF, power tools, and building materials to tackle any construction or renovation job.
- Garden Centre: A haven for green thumbs, featuring a variety of plants, pots, soil, fertilizers, and gardening tools.
Disappointing Experiences
Many customers have reported disappointing experiences at this store. Garry Schmierer gave a 1-star review, stating that he was treated rudely by a staff member who seemed arrogant and obnoxious. Alon Hammerschmidt and Andy R. also had negative experiences, citing poor customer service and a lack of polite staff. Gary Jay was told he couldn't return an item without a tax invoice, which he didn't have.
Mixed Reviews
Some customers have had mixed experiences. Andy R. was not impressed with the store's selection of items and felt that it was not fully stocked. Eli Goldstein, on the other hand, gave a 5-star review, stating that it was her favourite shop for buying plants and hardware supplies. Frank Mlikota, Elsa Booras, Darius M., Mangrove Builders Pty Ltd, and LocalPro Plumb all gave high ratings, praising the store's excellent service, better prices, and quality products.
Staff and Customer Service
Poor customer service seems to be a common issue at this store. Several customers have reported being treated poorly by staff, including being told they couldn't return items or being told to leave because the store was closing. On the other hand, some customers have praised the staff for being friendly and helpful.
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