Building your dream, one home at a time.
Nestled in the vibrant arts and industry estate of Byron Bay, Byron Bay Tiles & Bathrooms is a project-based tile, tap, and bathroom interior showroom serving the local community, designers, and architects. Family-owned and operated by Italian-Australian tilers Massimo (Max) and Joe Garofano, the business draws on over 75 years of combined experience to deliver exceptional results in every project.
Born from a rich heritage
Max and Joe's journey began in a small Italian town called Sarzana. Led by their industrious parents, they migrated to Australia in 1971, sparking a driven spirit that would later translate into their successful tiling business. With a deep-rooted appreciation for their Italian heritage and a love for the Australian lifestyle, the brothers have built a thriving company grounded in craftsmanship and creativity.
A curated selection of high-quality materials
At Byron Bay Tiles & Bathrooms, we believe in offering our clients an unparalleled selection of tiles and stone. Our curated collection features:
- Floor tiles: A diverse range of materials and finishes to enhance any space.
- Wall tiles: From sleek porcelain to natural stone, choose from an array of styles to create your dream design.
- Bathroomware: Discover a harmonious selection of taps, toilets, bathtubs, basins, and more.
Dedicated to exceptional customer service
Our team of experienced professionals understands the importance of personalized attention and meticulous craftsmanship. We are committed to:
- Providing individual guidance to architects, designers, and private clients.
- Offering competitive quotes tailored to your specific project.
- Delivering meticulous installation by skilled and experienced tilers.
Inspiring endless possibilities
Beyond just supplying materials, we aim to inspire and empower our clients. Our showroom serves as a space for exploration, showcasing a vast array of stunning tile surfaces and creative design concepts. From elegant marble countertops to vibrant mosaic walls, the possibilities are endless.
Let's create something amazing together. Contact us today!
Overall Experience
The reviews of Byron Bay Tiles are a mixed bag, with some customers having a wonderful experience and others encountering significant issues.
Positive Aspects
Product Range and Quality
Multiple reviewers praised the business for its unique and extensive range of tiles and bathroom hardware, which sets it apart from larger retailers like Bunnings.
Friendly and Helpful Service
Many customers appreciated the friendly and helpful service provided by Max and his team, who offered valuable advice and went above and beyond to ensure customer satisfaction.
Craftsmanship and Installation
The installation team was commended for their excellent workmanship, completing projects on time and to a high standard.
Negative Aspects
Disappointments and Unfulfilled Promises
Some customers experienced a range of disappointments, including inconsistent tile shades, refusal to credit surplus materials, and unhelpful responses to complaints.
Poor After-Sales Experience
A few reviewers had poor after-sales experiences, including being sent to the wrong address, being spoken to rudely, and being refused refunds or assistance.
Lack of Accountability
In some cases, the business owner, Max, was seen as unaccountable, blaming customers for mistakes rather than taking responsibility.
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