Reliable Service. Quality Products. Professional Team.
Deepchill Air Conditioning Gold Coast has been proudly serving the local community since 1986. As a family-owned and operated business, we prioritize exceptional customer service, reliable repairs, and cost-effective solutions for all your air conditioning and refrigeration needs.
Our Expertise
With decades of experience, our team of qualified technicians have mastered the art of:
- Ducted Air Conditioning: Installation, maintenance, and repair of ducted systems for homes and businesses.
- Split Systems: Expertise in multi-head, wall-mounted, and window/wall air conditioners.
- Refrigeration: Comprehensive services for both domestic and commercial refrigeration.
- Commercial Solutions: Comprehensive installations, repairs, and maintenance for all your commercial refrigeration and cooling needs.
- Emergency Repairs: Available 24/7 for urgent air conditioning and refrigeration repairs.
Our Values
At Deepchill, we strongly believe in:
- Customer service: Your satisfaction is our top priority. We provide personalized attention, clear communication, and transparent pricing.
- Integrity: We uphold the highest ethical standards and use only the best quality equipment.
- Value: We offer competitive rates and regularly run promotions and discounts.
- Community: We are actively involved in the local community and proud to support local businesses.
Why Choose Deepchill?
- Family-owned and operated for over 35 years
- Extensive experience and industry expertise
- Exceptional customer service and communication
- Comprehensive range of services at competitive rates
- Commitment to quality and integrity
Contact us today to experience the Deepchill difference!
Positive and Negative Experiences with Deepchill
Some reviewers had excellent experiences with Deepchill, praising their professionalism, reliability, and quality of work. Marty, the technician, was particularly impressive, going above and beyond to ensure a good job. Bryson and Johnas were also commended for their efficiency and friendliness. Other reviewers appreciated the company's punctuality, professionalism, and ability to deliver on their promises.
On the other hand, some reviewers had very negative experiences with Deepchill. Stephanie Tse reported being treated rudely by the owners, Andrew and Simon, who seemed uninterested in her concerns. Kylie Woodhouse had a disastrous installation experience, with incorrect parts and poor wiring causing multiple issues. John Mayers was extremely disappointed with the company's lack of commitment to installation, ultimately voiding their own warranty.
Technical Issues and Quality of Work
Some reviewers experienced technical issues with their installations, including incorrect wiring, wrong parts, and poor workmanship. Kylie Woodhouse detailed multiple issues with her installation, including shorted-out main units and cross-wired units. John Mayers reported a senior staff member instructing a technician not to perform an installation, instead voiding their own warranty.
Communication and Customer Service
Poor communication and customer service were common complaints among reviewers. Stephanie Tse felt ignored and unimportant to the owners, while Kylie Woodhouse had to deal with numerous phone calls, emails, and texts to resolve her issues. Lili Powell experienced similar communication breakdowns, including a lack of response to her concerns and questions.
