We care for your facilities like they were our own
At Lustra, we are a commercial cleaning service that provides solutions to busy professionals. With a specialty in property maintenance work, our team genuinely cares for your facilities as if they were our own. We guarantee the quality of our service to you through rigorous training and meticulous systems and processes, backed by a Customer Protection Guarantee and automated reports.
Our comprehensive approach requires no management support from you, leaving you free to focus on running your business or facility. We are a 100% Australian-owned company, with more than 30 years' experience in the cleaning industry. We are conscious of our environmental impact and innovate with energy reduction initiatives, carbon emission control, waste management, and chemical usage.
Services
We offer a wide range of services designed to meet the unique needs of your facility. From builders and construction cleans to car park cleaning, carpet and upholstery cleaning, commercial cleaning, and daily office cleaning, we have a customized solution for you. Our services include:
- Builders and construction cleans
- Car park cleaning
- Carpet and upholstery cleaning
- Commercial cleaning
- Daily office cleaning
- Deep cleans for washrooms
- Environmentally friendly cleaning
- Event and function cleaning
- Food Processing Plant Cleaning
- Crime Scene Cleaning
- Clandestine Drug House Cleaning
- Emergency Response Service
- Flood restoration
- Graffiti removal
- Grounds maintenance
- Gutter cleaning
- HACCP Food safety cleaning
- Hard floor maintenance and specialized floor care
- High-level cleaning
- Industrial cleaning
- Medical and clinical cleaning
- Mould remediation
- Painting
- Pressure cleaning
- Stadia cleaning (stadium cleaning)
- Tile and grout cleaning
- Water damage restoration
- Window and high window cleaning
Industries Served
We serve a range of industries, including:
- Builder's Cleans
- Care Homes
- Commercial Properties
- Educational Facilities
- Facilities Management
- Factories and Warehouses
- Food Processing Plants
- Hospitality and Food Service Facilities
- Hotels
- Medical Offices and Facilities
- Office Blocks
- Property Management and Strata
- Retail Stores
- Shopping Centres
Customer Protection Guarantee
We stand by the quality of our service. If you're not satisfied, we're not satisfied. If our work fails to meet agreed KPIs, we will offer a complimentary cleaning service. If you're unsatisfied with the cleaning service provided, we will address concerns within 24 hours. We adhere to our Service Level Agreement, ensuring that your premises are secured and certified.
About Our Commitment
At Lustra, we are committed to providing exceptional service, excellence in execution, and open communication. We are dedicated to exceeding your expectations and will work closely with you to understand your specific needs. We believe that our success is directly linked to the success of our clients, and we strive to deliver high-quality service that exceeds your expectations.
Overall Experience
The reviews for Lustra are mixed, with some users having positive experiences while others were left unhappy. The experience with Rob, a representative from Lustra, was a major concern for one reviewer, who found him rude and unprofessional. On the other hand, several reviewers praised the team's friendly and professional nature, as well as their effectiveness in completing tasks.
Communication and Professionalism
Communication skills were a highlight for some reviewers, with one user praising the team's excellent communication skills. However, one reviewer had a negative experience with Rob, who was found to be arrogant and unprofessional. The importance of reliable and helpful communication was emphasized by one reviewer, who appreciated the "can do" attitude and excellent communication skills of Lustra.
Quality of Service
The quality of service provided by Lustra was a major positive for several reviewers. One user was extremely satisfied with the results and appreciated the professional approach of the team. Another reviewer praised the team's ability to comply with their strict cleaning regime. The results were also praised by another reviewer, who appreciated the great quality of service provided.
Recommendation
Some reviewers were thoroughly impressed with the service provided by Lustra and would seriously recommend them to others. One reviewer even went so far as to say that Lustra saved them money on their business. However, one reviewer was left unhappy with their experience and warned others to be careful.
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