Your comfort is our priority
Welcome to Snapfreeze, your one-stop solution for all your air conditioning needs in Newcastle. With over 30 years of experience in the industry, we have established ourselves as a trusted name in both domestic and commercial air conditioning. Our commitment to providing a complete service, from installation to after-sales support, has been the cornerstone of our success.
At Snapfreeze, we believe in offering our clients the best possible experience, which is why we use only the highest quality brands. We are proud to be an exclusive Daikin Super Dealer, ensuring that our clients receive the very best in air conditioning technology. Our team of experts is always on hand to provide full support and recommendations to help you make the most of your home, office, or commercial premises.
Our Services
At Snapfreeze, we specialise in providing a correctly designed air conditioning system with the best installation. Our services include:
- Air Conditioning Installation and Service: We provide a complete service, from installation to after-sales support, ensuring that your air conditioning system is running at its best.
- Split System Air Conditioner: Our split system air conditioners are ideal for heating or cooling a single room or open area. They are simple, cost-effective, and available in cooling only or reverse cycle.
- Ducted Air Conditioner: Our ducted air conditioning systems provide discreet air conditioned comfort that balances design and economy. They can be installed in new homes or businesses and tailored to suit existing ones.
- Multi System Air Conditioner: Our multi-split air conditioning systems are best for heating and cooling 2-9 separate rooms. They allow individual control of the air conditioning in each room, making them ideal for houses with limited space for ducted air conditioning.
- VRV Air Conditioner: Our VRV air conditioners offer the ultimate in multi-room air conditioning. They are the ideal air conditioning solution for commercial premises or in some cases homes and offer the latest technology, energy efficiency, and quiet operation.
- Air Purifiers: Our air purifiers by Daikin improve the quality of your indoor air with advanced technology, providing a cleaner and healthier environment for you and your family.
At Snapfreeze, we always have our clients' best interests in mind. We are dedicated to providing a complete service, ensuring that you receive quality and peace of mind. Contact us today for a free quote and let us help you find the perfect air conditioning solution for your needs.
Overview of Customer Experiences
Positive Experiences
The majority of customers have reported positive experiences with Snap Freeze, praising their prompt and efficient service, great problem-solving skills, and friendly, polite staff. Many customers have expressed gratitude for the team's exceptional customer service, reliability, and competitive prices.
Negative Experiences
On the other hand, some customers have reported negative experiences, describing the staff as unprofessional, rude, and abusive. A few customers have expressed disappointment with the company's customer service, citing instances of being turned away or treated rudely.
Specific Issues
Some specific issues that have been raised include:
- Unprofessionalism: Some customers have reported encountering unprofessional and rude staff, particularly Michelle and Michael.
- Poor Customer Service: A few customers have expressed disappointment with the company's customer service, citing instances of being turned away or treated rudely.
- Lack of Accommodation: One customer reported being told that the company was busy until after Christmas and was not offered a future date or opportunity to call again next year.
