We are committed to providing quality products at a fair price.
At Premium Air, we take pride in being a unique group of professionals who understand the importance of delivering exceptional heating and cooling solutions to our clients. With a deep understanding of the Melbourne climate, we employ a consultative approach to engineer solutions that cater to the specific needs of our clients. Our team of experts, led by our Managing Director Peter Davidson, has extensive experience in the industry, having personally managed over 80,000 installations in Victoria.
Quality Assurance and Engineering
At Premium Air, we believe that quality assurance is paramount. From the initial consultation to the final installation, every stage of our process is meticulous and quality-assured. Our team of experienced professionals, including our engineers and installation technicians, work together to ensure that every project meets the highest standards of quality and performance.
Engineered Solutions
Our engineer-to-client ratio is one of the highest in the industry, ensuring that every client receives personal attention and customized solutions. Our comprehensive Heating and Cooling Audit involves a thorough assessment of our clients' spaces, using laser-drawn scaled plans and measurements to guarantee that our solutions meet their unique needs. At Premium Air, we take an engineering approach to heating and cooling, rather than just installing a system. We work with our clients to understand their comfort requirements and design a solution that meets their needs, rather than just pushing a product.
A Commitment to Excellence
At Premium Air, we are committed to delivering exceptional service and performance. With a reputation built on trust, quality, and engineering excellence, we strive to exceed the expectations of our clients. Our clients' testimonials speak volumes about our dedication to delivering on our promises.
Premium Air's Advantage
We differentiate ourselves from the rest by our commitment to precision engineering and quality assurance. Our solutions are designed to provide optimal comfort and energy efficiency, ensuring that our clients enjoy the best possible results. With Premium Air, clients can trust that their heating and cooling solutions are engineered and installed with the highest level of expertise and quality.
Get a Free Quote
Ready to experience the Premium Air difference? Fill out our quote form or contact us today to book a free in-home consultation and let us demonstrate our expertise in engineering your comfort.
Services and Staff
Premium Air has a mixed bag of services and staff. On the positive side, some reviewers have praised the assessment and installation of their heating and cooling systems. David's knowledge and professionalism have been particularly highlighted, as well as the work of the installers like Michael, who have been able to complete installations with near-invisible results. Many reviewers have also mentioned the friendly and responsive nature of the staff, including David, Samantha, and Ter.
On the negative side, some reviewers have been disappointed with the company's service, citing issues with communication and installation. Two reviewers have given the company a 1-star rating, with one reviewer mentioning that the company failed to provide warranty and compliance certificates and another reviewer complaining about a poorly installed unit that had to be fixed by the manufacturer.
Communication and Customer Service
Communication and customer service have been a major issue for some reviewers. One reviewer has mentioned that they had to send multiple emails and SMS messages without receiving a response, while another reviewer was left high and dry without warranty and compliance certificates. However, many reviewers have praised the communication provided by the staff, citing ease and pleasantness as well as responsiveness and helpfulness.
Installation and Quality of Work
The installation and quality of work have been praised by many reviewers, with several reviewers mentioning that the installation process was professional and the staff were knowledgeable. However, one reviewer has mentioned a poorly installed unit that had to be fixed by the manufacturer.
Overall
While Premium Air has some positive reviews, there are also some negative reviews that suggest the company has some areas to improve. The company needs to work on its communication and customer service to provide a better experience for its customers. However, the company's staff and installers have been praised for their professionalism and knowledge.
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