Transforming Spaces, Enhancing Lives
Experience Quality & Expertise in Aluminium Windows & Doors
Big River Glass is a trusted name in the Clarence Valley and beyond, renowned for crafting and installing high-performance aluminium windows and doors. With over years of experience and a team of skilled professionals, we're committed to providing outstanding products and services for residential and commercial properties.
Custom-Made Solutions for Every Home & Project
Every home is unique, and we understand the importance of designing windows and doors that seamlessly integrate with your existing architecture. We offer a comprehensive range of custom-made aluminium window and door systems to suit your specific needs and preferences.
1. Comprehensive Range of Products
We offer a diverse selection of window and door systems, including:
- Sliding windows and doors
- Awning windows
- Double hung windows
- Casement windows
- Louvre windows
- Bifold doors
- Sliding and stacking doors
2. Energy Efficiency & Performance
Our windows and doors are designed to meet the highest energy efficiency standards, ensuring comfort and reducing energy bills. We offer:
- ThermalHEART windows and doors for exceptional thermal insulation
- High-performance glass options to control heat gain and loss
- Solutions for bushfire zones and acoustic requirements
3. Expertise & Installation
Our experienced team handles every step of the process, from initial design and consultation to professional installation and after-sales service. We are fully qualified and insured for your peace of mind.
4. Committed to Quality
We prioritize quality materials and craftsmanship, ensuring every product meets the highest standards. Our windows and doors come with guarantees for your long-term satisfaction.
5. Showroom Experience
Visit our brand-new showroom in South Grafton to explore the possibilities and get inspired by our stunning displays of windows, doors, and other products. Our team will be happy to answer your questions and provide expert advice.
Overall Experience
The majority of customers have had a positive experience with BRG, praising their high-quality products, excellent service, and professional staff. Many customers have reported being very pleased with their purchases, citing the company's ability to provide made-to-measure solutions that cater specifically to Australian conditions.
Product Quality
BRG's products have been praised for their quality, with customers appreciating the attention to detail and the company's efforts to provide solutions that meet their specific needs.
Service and Installation
The service and installation teams at BRG have received high praise from customers, with many commenting on the professionalism and courteousness of the staff. Installers have been described as clean, tidy, and efficient, leaving no mess behind.
Issues with Production and Delivery
However, there have been some issues with production and delivery, with one customer reporting mistakes on build and delivery, including items being left out of the manufacturing process or not delivered. This customer expressed frustration with the management's response, feeling that they did not take responsibility for the errors.
Areas for Improvement
BRG could improve in the areas of production and delivery, ensuring that all items are manufactured correctly and delivered on time. Management could also work on providing a more satisfactory response to customer complaints.