Transforming Spaces, Elevating Lives
We are a passionate team of creatives dedicated to providing high-quality home decor and unique, stylish products that enhance your living spaces. Our mission is to empower you to express your individual style through curated collections and personalized design solutions.
What We Do
We offer a diverse range of products across various categories, including:
Rugs & Homewares
- Exquisite rugs in various shapes, sizes, and colours to define your space and add warmth.
- Decorative cushions and throws to add pops of colour and texture.
- Homeware pieces like candles, candle holders, trays, bowls, clocks, and wall art.
Furniture
- Stylish and functional furniture pieces for every room in your home.
- Accent chairs, benches, ottomans, side tables, and shelves & hooks.
- Lighting options including table lamps, floor lamps, and lighting fixtures.
More than just products
- We offer a free measure and quote service for shutters and blinds.
- We also provide flooring and window coverings options to complete your home.
Our Values
Our core values guide us in our pursuit of excellence:
- Creativity: We constantly seek out new and inspiring designs to bring fresh ideas to life.
- Quality: We partner with reputable manufacturers to ensure exceptional product quality and craftsmanship.
- Customer focus: We prioritize exceptional customer service and personalized attention to detail.
- Sustainability: We strive to make conscious and sustainable product and packaging choices.
Join us on this journey to create your dream home!
Exceptional Service and Quality Products
The reviews for DecoRug in Pakenham are overwhelmingly positive, with many customers praising the exceptional service and quality products provided by the staff. The staff, particularly Steve and Chelsea, are commended for their knowledge, support, and flexibility in helping customers choose the right products for their needs. The installation process is described as smooth and hassle-free, with many customers reporting that the staff went above and beyond to ensure their satisfaction.
Installation and Products
The reviews highlight the importance of proper installation, with some customers experiencing issues with installation quality. However, when issues arise, the company is praised for sending a second installer to resolve the problem. The products themselves, including carpets, flooring, and shutters, are consistently praised for their quality and appearance.
Communication
Communication is a key factor in the success of DecoRug, with customers appreciating the transparency and promptness of the staff in providing information and updates throughout the process. The reviews also highlight the importance of follow-up, with some customers reporting that the staff checked in after installation to ensure everything was to their satisfaction.
Disappointment and Improvement
One reviewer experienced significant disappointment with the installation process, citing issues with unskilled installers and a lack of communication. However, the company's response to the issue was praised, and the reviewer acknowledged that the final result was satisfactory.
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