Business Details
32 Years
experience
Emergency
services
Your Trusted Partner for Advanced Security Monitoring Solutions
BENS Monitoring is an Australian-owned and operated Grade A1 back-to-base monitoring centre established in 1994. Our journey began in Ultimo, Sydney, driven by the need to maintain high service standards following the acquisition of Group 4 monitoring by Honeywell. Over three decades, we have expanded our capabilities while maintaining uninterrupted service, including relocating to a purpose-built facility in Auburn in 2005 and achieving Grade A1 accreditation. We pioneered digital innovations like catchClip video verification in 2012 and AlarmCircle app integration for real-time event management.Our commitment to combining advanced technology with personalized service has made us a trusted partner for security providers across Australia, New Zealand, and Fiji. With expertise in IP-based monitoring systems and a focus on reliability, we deliver tailored solutions for alarm monitoring, video verification, and personal/vehicle safety services. Our team maintains 24/7 operations while continuously evolving to meet industry demands, ensuring clients receive cutting-edge security solutions backed by decades of operational experience.
Services
Alarm Monitoring
Video Verification
Personal Safety Devices
Web & App Services
Vehicle Monitoring
Security Check-in
Tapper Integration
AlarmCircle App
CatchClip Technology
Controlroom Website
Details
- Year established: 1994
Highlights and features
- We have over 30 years of experience in security monitoring services
- Our Grade A1 accredited monitoring centre meets strict industry standards
- We developed proprietary technologies like catchClip video verification
- We provide 24/7 monitoring services across Australia, New Zealand and Fiji
- Our team maintains uninterrupted service since 1994 with zero operational disruptions
Associations and certifications
- Grade A1 Monitoring Centre
Services
Alarm Monitoring
We provide national alarm monitoring services for security companies using various communication formats including IP systems and DC-09 protocols. Our Grade A1 accredited monitoring centre ensures reliable 24/7 surveillance with seamless integration across all Australian states and territories, plus New Zealand and Fiji. This service forms the foundation for our comprehensive security solutions.
Video Verification
Our catchClip technology enables real-time video verification through cloud storage and push notifications. When alarms trigger, HD video clips are securely stored and immediately accessible via mobile apps or web portals. This service enhances incident verification accuracy while maintaining compliance with industry security standards.
Web & App Services
We offer integrated web and mobile applications including Controlroom website and AlarmCircle app. These tools provide live event feeds, site management, and interactive reporting features. Our digital platform supports real-time monitoring, status checks, and customizable PDF reporting for enhanced client control and visibility.
Personal Safety
Our personal safety solutions include Tagger and Neveralone devices that connect wearers with 24/7 assistance. These location-based services integrate with AlarmCircle app for real-time notifications and map tracking. The system enables immediate response to personal duress situations while maintaining location accuracy and communication channels.
Vehicle Monitoring
We provide vehicle monitoring solutions through Netstar integration and location-based services. Our system tracks vehicle positions in real-time and integrates with AlarmCircle app for event notifications. This service enhances fleet security while providing comprehensive monitoring capabilities for commercial and private vehicle operations.
Questions
What security services does BENS Monitoring offer?
We provide alarm monitoring, video verification, personal/vehicle safety devices, and integrated web/app services for security providers across Australia, New Zealand, and Fiji.
Which areas do you serve?
Our services cover all Australian states and territories, plus New Zealand and Fiji through our national monitoring network and digital platforms.
What makes your monitoring service different?
We combine Grade A1 accreditation with proprietary technologies like catchClip video verification and AlarmCircle app integration for real-time event management.
How do you handle emergency situations?
Our 24/7 monitoring centre provides immediate response to alarm events with video verification capabilities and direct communication channels to emergency services.
What technology platforms do you support?
We support major IP systems including Paradox, Bosch, Hikvision, and DC-09 protocols with seamless integration across web portals and mobile applications.
How can security companies partner with BENS?
Security providers can register interest through our website to access our monitoring services, digital tools, and technical support infrastructure.
