Warming Australian Homes, One Fireplace at a Time
My Fireplace Australia is a leading distributor of premium wood heaters and accessories, dedicated to providing high-quality products and exceptional customer service to Australian homeowners. Our team of experts, with over 30 years of experience in the wood heating industry, is committed to helping you find the perfect heater for your needs.
Our Story
Founded in 2012, My Fireplace Australia has established itself as a trusted name in the heating industry, offering a wide range of Canadian-made wood heaters from reputable brands such as Osburn, Enerzone, Ecomaxx, and Drolet. Our commitment to quality and performance has earned us a reputation for excellence, with a 15-year warranty on all our heating products.
Our Services
At My Fireplace Australia, we understand the importance of finding the right heater for your home. That's why we offer expert advice, personalized service, and a wide range of products to suit your needs. Our services include:
- A vast selection of wood heaters from top Canadian brands
- Expert advice from our knowledgeable staff
- Fast and reliable shipping across Australia
- A comprehensive warranty program
- Regular promotions and discounts
- A network of dealers, re-sellers, and maintenance technicians for after-sales support
Our Values
At My Fireplace Australia, we pride ourselves on our commitment to customer satisfaction, quality, and performance. We believe in providing honest and reliable advice, and in going the extra mile to ensure our customers are completely satisfied with their purchase.
Outstanding Customer Service
The reviewers have had nothing but praise for the customer service at My Fireplace Pakenham. They highlight the quick response to queries, helpful advice, and dedication to finding a solution. Rod, in particular, has been singled out for his expertise and professionalism. Reviewers have commented on how easily they were able to purchase their products and receive assistance with installation and advice on flue kits and related accessories.
Ease of Purchase
Many reviewers have mentioned the ease of purchasing from My Fireplace Pakenham, with most commenting on the lack of pressure sales and the willingness to let customers take their time to make decisions. Some reviewers have also appreciated the helpful staff knowledge of industry products and their ability to provide advice on specific requirements.
Product Quality
The quality of the products has been a common theme among reviewers, with many commenting on the excellent performance of the wood heaters, including the Osburn 2300. The reviews also praise the attention to detail in packaging and delivery, such as the packaging of fragile products.
Overall Experience
The overall experience at My Fireplace Pakenham has been overwhelmingly positive, with reviewers recommending the business to others and expressing their gratitude for the helpful service and advice received.
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