Protecting what's important
Who We Are
At North East Security Services, we have been protecting what's important for over 45 years. Based in North East Victoria, our family-owned business has been providing professional electronic security solutions to the region for over four decades. Our team of fully qualified and experienced technical staff are committed to providing residential, industrial, or business clients with effective security solutions at competitive pricing.
Our Services
We offer a complete range of electronic security products and services, including intruder alarms, access control, video surveillance (CCTV), personal safety, photo identification, integrated security systems, risk assessments, and more. Our friendly staff will assist you in identifying your security risks and designing a professional solution that fits within your budget. We will supply and install the necessary equipment, provide ongoing maintenance and alarm monitoring services, and ensure that your security system is tailored to meet your specific needs.
Our Community
At North East Security Services, we believe in protecting what's important, not just for your personnel and business assets but also for the bigger picture of looking after those in our community who are doing it tough. We are proud to support local initiatives that make a positive impact on our community. One such initiative is our partnership with the Carevan Wangaratta program, which provides meals to those in need. We are also proud to support the Carevan Wangaratta program and invite you to join us in supporting this important cause.
Community Camera Program
To further protect our local community, we are offering a Community Camera Program. We are providing commercial premises in the Wangaratta CBD district with the opportunity to contribute to this program. By installing a CCTV camera, businesses can contribute to a community-based CCTV initiative that captures events in the public area outside their premises. If there has been criminal activity or unacceptable behaviour in that area, the digital information stored on their NVR will be made available to the security services and/or police. This program aims to provide a safer and more secure environment for our community.
Our Values
At North East Security Services, our core values remain the same - protecting what's important and providing peace of mind for our clients. We employ friendly local staff who are fully licensed and appropriately trained to provide effective security solutions. Our commitment to our clients, community, and team is unwavering, and we strive to maintain the highest standards in our industry.
Installation and Service Issues
Some customers have experienced issues with installation and service, including delayed completion of installations, multiple visits required to complete the job, and technicians not having all the necessary equipment. There were also reports of bills being higher than quoted prices and some sensors not working.
Lack of Professionalism
One customer reported a lack of professionalism from the company, including a poor installation job, and difficulty in getting issues resolved due to unresponsive phone systems and unhelpful staff.
Communication Failures
There were issues with communication, including a customer not being notified of an obsolete dialer and the company's phone system not working, leading to long wait times and unreturned calls.
Positive Experiences
However, many customers have had positive experiences with the company, including fast response times, professional and knowledgeable technicians, and high-quality installations.
Responsive and Professional Crew
Several customers praised the company's responsive and professional crew, including accommodating urgent requests and providing excellent recommendations and installation service.
Upgrades and Repairs
The company has also been commended for its help with system upgrades and repairs, including resolving issues quickly and providing training on new systems.
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