City Group

At City Group, we pride ourselves on being Canberra's longest-standing professional cleaning service provider. Our corporate philosophy is centered around the commitment to delivering quality service, high levels of staff productivity, and value for money. Our systems are designed to align with contracted standards, minimize variation in service outcomes, and facilitate effective communication with clients at all levels of the customer organization.

Our Strengths

As Canberra's most trusted cleaning service provider, our key strengths include:

• A flat management structure that enables effective communication between the workplace and senior management, ensuring clients can deal directly with the company executive if needed, rather than through a hierarchy of mid-level/regional management.
• An Integrated Management System (IMS) encompassing a Quality Management System, Occupational Health and Safety System, and Environmental System.
• Existing infrastructure to be used as a base for the implementation of new contracts.
• A commitment to staff training.
• A commitment to water and waste management.
• Demonstrated experience through the successful provision of similar services to clients throughout the ACT region for nearly three decades.
• City Group's financial capacity to provide services, demonstrated by 29 years of continuous operation.

Our cleaning staff are fully supported by the central management team, located in Mitchell. This team covers aspects such as contract administration, materials acquisition and supply, invoicing, payroll, occupational health and safety, quality assurance, and human resources. In this way, our customers can be assured of a consistent team approach to all contracted work.

Our Commitment to Quality

City Group operates with an Integrated Management System (IMS), which includes Occupational Health & Safety (OH&S) Management, Quality Assurance (QA) Management, and Environmental (EMS) Management. This system is a dynamic, ever-evolving, and continually reviewed arrangement, regularly audited both internally and externally, and subject to a continual improvement process.

Our management systems will create the procedures and controls that govern the provision of services to our client's contracts. As part of City Group's Integrated Management System (IMS), the following items are component parts of the reporting procedures and reports used:

• Safety Procedures and Assessments, including Safe Work Method Statements and Risk Assessments.
• Audits and Accreditation.

About Our Services

City Group provides a range of cleaning services, including:

• General Office Cleaning: Our team is trained in safe and efficient work procedures to ensure a high-quality cleaning service.
• Carpet Cleaning: Our state-of-the-art equipment and trained staff ensure effective and efficient carpet and upholstery cleaning.
• Window & External Surface Cleaning: Our specialized teams provide internal and external window cleaning, including screens and tracks, and external building cleaning.
• Horticultural & Landscaping Services: Our team provides grounds maintenance services, including planting, mulching, weed and pest control, and turf maintenance and renovation.
• Special Events & Exhibition Cleaning: We provide general and specialized cleaning, hygiene, and grounds maintenance services to public stadiums and outdoor event venues.
• Washroom Services: Our hygiene washroom services ensure a clean and healthy environment for clients and their staff.

Why Choose Us?

At City Group, we pride ourselves on efficient methods, ethical practices, and a commitment to minimizing our impact on the environment. Our economical pricing ensures you receive the best service at the best prices. Our nationally-recognized staff training ensures you receive the best service available.