At This Is Neat, we understand the importance of a hassle-free bond cleaning experience. Our team of professional cleaners is dedicated to providing top-notch end of lease cleaning services to tenants, real estate agents, and property managers across Sydney and Melbourne.
Our Mission
Our mission is to provide a seamless and stress-free bond cleaning experience, ensuring that our customers recover their full rental deposits. We pride ourselves on our dependable, professional, and experienced services, which have earned us a 4.7-star rating from our satisfied customers.
Our Services
We offer a range of bond cleaning services, including:
- End of Lease Cleaning: Our famous 72-hour bond back guarantee* ensures that our cleaners always ensure tenants recover their full rental deposits.
- Vacate Cleaning: Our 5-star rated cleaners specialize in helping renters pass their final vacate inspections.
- Moving Cleaning: Our cleaning teams will make sure your property is ready for sale, a rental inspection, or for your family to move into.
What Sets Us Apart
At This Is Neat, we believe in transparency and clear communication. We provide upfront pricing, flexible scheduling, and liability insurance for your peace of mind. Our professional cleaners are trained to provide exceptional service, and we back our work with a bond back guarantee*.
Our Customers Say
Don't just take our word for it. Our customers rave about our services, citing our clear communication, flexible scheduling, and exceptional cleaning results. Read our reviews to see what our customers have to say about our services.
Overall Experience
The overall experience with Neat cleaning services is a mixed bag, with some customers having a positive experience while others have had negative encounters.
Positive Aspects
- The website is intuitive and easy to navigate, making it simple to book a cleaning service.
- The customer care team is flexible and accommodating, going out of their way to ensure a smooth experience.
- The cleaning team does an excellent job, with attention to detail and a focus on ensuring the bond is returned.
- Communication is clear and transparent, with regular updates and before and after pictures provided.
- The re-clean guarantee provides peace of mind for customers.
Negative Aspects
- Some customers have experienced scheduling conflicts and cancellations without explanation or apology.
- The cleaning service may not meet expectations, with some customers finding basic items, such as dust on skirting boards and walls, not cleaned.
- The company can be combative when issues arise, and may not take responsibility for mistakes.
- Additional fees may be requested for services that were originally agreed upon.
Booking and Scheduling
- Booking online is easy and convenient, with clear pricing and details provided.
- The company offers flexibility with scheduling, allowing customers to choose a date and time in advance.
- However, some customers have experienced scheduling conflicts and cancellations without explanation or apology.
Bond Return Guarantee
- The bond return guarantee provides peace of mind for customers, with many receiving their full bond refund without issue.
- However, some customers have not had a smooth experience with the guarantee, with additional fees requested or cleaning services not meeting expectations.
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