At Dual Heating & Air Conditioning, we pride ourselves on being the leading experts in the heating and cooling industry. With over 40 years of experience, we have built a reputation on quality workmanship and reliable products. Our team of highly trained professionals is dedicated to providing exceptional service, ensuring that our customers receive the best solutions for their heating and cooling needs.
Our Story
Established in 1979, Dual Heating has grown to become one of the most trusted names in the industry. We have installed over 48,000 systems in homes across Melbourne, and our commitment to quality and customer satisfaction has earned us a loyal customer base. Whether you're looking for a new installation, replacement, or maintenance, we guarantee quality work and products that meet the highest standards.
Our Services
We offer a comprehensive range of services, including:
- Ducted Gas Heating: Our expert team will assist you in choosing the right ducted gas heating system for your home, ensuring efficient and even warming.
- Refrigerated Air Conditioning: We offer a range of air conditioning systems from top brands like Mitsubishi Electric, Daikin, Toshiba, Rhinnai, York, and Panasonic.
- Evaporative Cooling: Our evaporative cooling systems provide a refreshing and cost-effective way to cool your home.
- Replacement Heaters: Upgrade your old gas ducted heating unit with a new, energy-efficient model from our range of 3, 4, 5, or 6-star replacement systems.
- Multi Head Systems: Our multi-split air conditioning systems allow up to eight indoor units to be operated from a single outdoor unit, making it an economical solution for multi-room applications.
- Air Transfer Kits: Our heat transfer kits allow you to move excess heat from one room to another, ensuring maximum efficiency and comfort.
Why Choose Us
At Dual Heating & Air Conditioning, we pride ourselves on our:
- Quality Workmanship: Our team of experts is dedicated to providing exceptional service, ensuring that every installation meets the highest standards.
- Reliable Products: We only use top-quality products from trusted brands, ensuring that our customers receive the best solutions for their heating and cooling needs.
- Customer Satisfaction: We guarantee 100% satisfaction, ensuring that our customers receive exceptional service and products that meet their needs.
Get in Touch
If you're looking for expert advice, quality products, and exceptional service, contact us today to schedule a free measure and quote. Our team is ready to assist you with any questions or needs you may have.
Overall Experience
The reviews for Dual Heating and Air Conditioning are mixed, with some customers having a great experience and others having a very poor one.
Positive Reviews
Excellent Service and Installation
Some customers have praised the company for their excellent service, installation, and professionalism. They have reported a smooth and hassle-free experience, with the installation team being knowledgeable, supportive, and tidy. These customers have given the company a 5-star rating and would highly recommend them.
Negative Reviews
Poor Installation and Communication
On the other hand, some customers have had a very poor experience with the company. They have reported issues with the installation, including poor workmanship, lack of communication, and unprofessional behavior. Some have mentioned that the installation team was unprepared, rude, and unwilling to resolve issues. These customers have given the company a 1-star rating and would not recommend them.
Common Complaints
- Poor communication and unprofessional behavior from the installation team
- Issues with the installation, including poor workmanship and lack of preparation
- Unwillingness to resolve issues and provide adequate customer service
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