Empowering a lifestyle of poolside relaxation and enjoyment
Your Local Experts in Swimming Pool & Spa Care
Twin Cities Pool Supplies has proudly served the Townsville community for over 37 years, offering comprehensive solutions for all your swimming pool and spa needs. We are a family-owned and operated business with a deep understanding of the local climate and the unique challenges of pool ownership.
Expert Services for Every Need
Our team of experienced professionals offers a comprehensive range of services to keep your pool or spa sparkling clean and functioning at its best. We provide:
Pool Maintenance & Cleaning
- Regular scheduled maintenance plans to suit your needs
- Pool water testing and chemical balancing
- Comprehensive pool equipment repairs and replacements
- Professional pool cleaning and vacuuming
Products & Supplies
- Wide variety of pool chemicals and equipment
- Pool cleaners and robots
- Spa kits and packages
- Quality swimming pool and spa parts
Spa Manufacturing & Installation
- Locally manufactured spas with 7-year warranty
- Custom-designed spas to meet your needs
- Expert spa installation and servicing
Upgrade & Repair Services
- Zodiac pool cleaner servicing and repairs (Townsville's only Platinum member)
- Magna Pool equipment installation and repairs
- Comprehensive pool and spa part replacements
Why Choose Twin Cities Pool Supplies?
- Local expertise: We have a deep understanding of the local climate and pool ownership challenges.
- Quality products: We only stock high-quality products from trusted manufacturers.
- Exceptional customer service: Our team is dedicated to providing personalized and responsive service.
- Competitive prices: We offer competitive prices on all our products and services.
- Family-owned and operated: We take pride in serving our community and building lasting relationships with our customers.
At Twin Cities Pool Supplies, we are passionate about helping you enjoy the benefits of pool and spa ownership. Contact us today and let us help you create a relaxing and enjoyable aquatic experience in your backyard!
Overall Experience
The reviewers have shared their experiences with a pool servicing company, with some having a positive and smooth interaction, while others have had a negative and frustrating experience.
Positive Reviews
The majority of the reviewers have given the company 5-star ratings, praising the helpful and knowledgeable staff, particularly Cameron, who has been assisting them with their pool needs. They have also appreciated the company's willingness to lend a helping hand, such as loaning a pool vacuum or providing advice on pool maintenance.
Negative Reviews
However, there are two reviewers who have had a terrible experience with the company. They have given the company 1-star ratings and have reported poor customer service, with the owner being rude and unhelpful. One reviewer felt that the company was trying to rip them off, with strange men showing up at their door and charging them for services that were not provided. The other reviewer felt that the company was uncommunicative and did not care about their customers.
Services Provided
Some reviewers have had their pools repaired, installed, or maintained by the company, and have been satisfied with the service. They have reported that the process was smooth and that the follow-up has been good. Others have appreciated the company's willingness to lend a helping hand or provide advice on pool maintenance.
Conclusion
Overall, the reviews indicate that the company has a mixed reputation, with some reviewers having a positive experience and others having a negative one. While some reviewers have praised the staff's helpfulness and knowledge, others have reported poor customer service and unprofessional behavior.
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