Creating a Healthy Home, One System at a Time
At HeatCool, we are the specialists in the design, installation, and maintenance of heating, cooling, and hot water systems in Melbourne. With years of experience in the industry, we take pride in providing our clients with premium-quality products and thoughtfully designed packages suited to their project specifications and budget.
Our Services
We offer a range of services, including the installation, maintenance, and repair of heating, cooling, and hot water systems. Our services include:
Heating Services
- Gas ducted heating systems
- Reverse cycle heating systems
- Geothermal heating systems
- Hot water system installation and maintenance
- Heating repairs and service maintenance
Cooling Services
- Reverse cycle air conditioning systems
- Ducted air conditioning systems
- Evaporative air conditioning systems
- Cooling system maintenance and repair
Maintenance Program
Our scheduled maintenance program ensures that your heating, cooling, and hot water systems are running efficiently and effectively. We offer a range of maintenance packages to suit your specific needs and budget.
How We Work
At HeatCool, we understand the importance of a smooth and seamless process. That's why we've developed a 5-step process to ensure that your project is completed on time and to a high standard:
1. Consultation - We consult with you to determine the project scope and make professional recommendations based on your budget.
2. Planning - We create a detailed project plan, including estimates on materials and timelines.
3. Compliance - We obtain the required approvals for safety and compliance.
4. Execution - We carry out the installation and make necessary adjustments.
5. Handover - We provide a complete maintenance plan to retain the system's performance and efficiency.
Our Promise
At HeatCool, we promise to deliver exceptional quality services that leave no room for complaints. We take full responsibility for our work and ensure:
- Exceptional quality services
- Complete after-sales service warranty
- Competitive and transparent pricing
- Technical support and assistance
Learn More About Us
At HeatCool, we are committed to creating the best experience for our clients. We are dedicated to providing premium-quality products and thoughtfully designed packages suited to your project specifications and budget. Contact us today to learn more about how we can help you with your heating, cooling, and hot water needs.
Poor Service Experience
A customer, Hikari X, had a terrible experience with HeatCool, citing poor service from Fiona, a customer representative. The customer requested a deep cleaning of their air-conditioning unit due to bacteria build-up, but received a regular air-con check-up instead. The technician mentioned that he couldn't provide a deep cleaning, and the customer was left feeling frustrated and dissatisfied. The customer believes that Australian Consumer Law requires the cost of the improper service to be fully refunded.
Positive Experiences
Several customers had excellent experiences with HeatCool. Richard Taylor praised the company's professionalism, efficiency, and quick response to their problem. Trish Standfield, Felicity Dillon, Kylie Simmonds, John Ford, Barry Goode, and Shelley Henley all commended the company for its professional staff, efficient process, and excellent service.
Installation and Repair
Richard Taylor, Felicity Dillon, Kylie Simmonds, John Ford, and Shelley Henley all mentioned the professionalism and efficiency of HeatCool's installation and repair teams. John Ford praised the technician's ability to identify and explain the issues with his heater, while Shelley Henley thanked HeatCool for their communication and follow-up during the repair process.
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