Professional, Genuine, Reliable
At Valley Air Conditioning, our commitment to excellence has driven us to become one of the most trusted and respected air conditioning specialists in the Newcastle, Maitland, and Hunter Valley regions. With over 12 years of experience in providing top-notch services, we take pride in being a family-owned and operated business that prides itself on its professionalism, dedication to quality, and customer satisfaction.
Our Story
Our journey began in 2009, when the owners, Andrew and Alana, decided to take the leap from being employees to business owners. They started Valley Air Conditioning from their home in Metford, and as the business grew, they moved to new premises in Sandringham Avenue, Thornton. After outgrowing these premises, we relocated to our current address at 6 Kestrel Avenue, Thornton, where we've built a purpose-built property with a dedicated showroom, allowing our customers to experience and interact with the systems they're interested in purchasing.
Our Team
Our team of dedicated staff is made up of licensed electricians and refrigeration technicians who carry out routine service, breakdowns, repairs, and installations to the highest standard. Our sales team is composed of knowledgeable and friendly professionals who are more than happy to assist with all domestic and commercial product information and design. We take pride in our team's expertise and commitment to delivering exceptional service to our valued clients.
Our Services
At Valley Air Conditioning, we offer a comprehensive range of services to cater to the diverse needs of our clients. Our services include:
Split System Air Conditioning
Our split system air conditioning units are the most popular choice in residential environments. They are an energy-efficient way to heat and cool your home, providing you with a comfortable living space all year round. We offer a wide range of split system air conditioning units from leading brands, including Daikin, Teco, Mitsubishi, Actron Air, Panasonic, and Fujitsu.
Ducted Air Conditioning
Our ducted air conditioning systems are designed to give you maximum control over the amount of air conditioning provided to each area of your home. You can tailor the temperature and usage to your taste and budget. We use high-quality air conditioning products, featuring outstanding industry-leading functionality, such as the TURBO function.
Preventive Maintenance
Our air conditioning preventive maintenance contract is the perfect hassle-free solution for our customers who want to ensure their units receive regular servicing. With options for 1, 3, or 5 years, you can set it up and forget about it, as we'll take care of contacting you every year for your annual service.
Breakdowns and Repairs
We repair and service all major brands of air conditioning systems. Our team of experts is dedicated to providing fast response times and excellent service. We understand the importance of a well-maintained air conditioner and strive to deliver the best air conditioning services and support in the Hunter Valley.
Our Trusted Brands
We supply, install, repair, and service all major brands of air conditioning systems, including Actron Air, Daikin, Fujitsu, Mitsubishi Electric, Panasonic, and Teco. Our commitment to quality and customer satisfaction has earned us a reputation as one of the most trusted air conditioning specialists in the region.
Why Choose Us?
At Valley Air Conditioning, we're committed to providing exceptional customer service and delivering the highest level of quality in all our services. With over 12 years of experience in the industry, we've built a reputation for reliability, expertise, and customer satisfaction. Our local family business is dedicated to serving the Newcastle, Maitland, and Hunter Valley regions with professionalism, trustworthiness, and a commitment to excellence.
Customer Satisfaction and Experience
The overall experience of customers with Valley Air Conditioning is mixed. Some customers have provided positive reviews, while others have expressed dissatisfaction and frustration.
Communication and Service
Many customers have praised the excellent communication and service from Valley Air Conditioning. They have mentioned that the staff are friendly, professional, and responsive to their needs. However, some customers have reported poor communication and unprofessional behavior from certain staff members.
Installation and Quality of Work
The installation and quality of work have been praised by many customers. They have reported that the tradesmen are competent, thorough, and take the time to explain the work they are doing. However, some customers have reported issues with the quality of work, including the installation of air ductwork out of alignment.
Professionalism and Attitude
Some customers have praised the professionalism and attitude of the staff at Valley Air Conditioning. They have reported that the staff are courteous, considerate, and take pride in their work. However, some customers have reported poor attitudes and behavior from certain staff members, including being defensive, abusive, and unwilling to compromise.
